HORMONAL HARMONY CLINIC LONDON LIMITED
15739188
Rex Buildings, Alderley Road, Wilmslow, England, SK9 1HY
01.05.2026
These Terms of Sale explain the basis on which Hormonal Harmony Clinic supplies online healthcare, diagnostic, consultation, prescription-related, treatment-related and associated services to you through our website, digital platforms, clinical team and service partners.
Please read these Terms of Sale carefully before placing an order, booking a consultation, purchasing a diagnostic service, subscribing to treatment, or requesting medication. They explain how orders are accepted, how clinical review works, when payment is taken, how delivery and cancellation operate, and what to do if there is a problem.
By placing an order or purchasing a service, you confirm that you accept these Terms of Sale and agree to be bound by them. If you do not agree to them, you must not place an order or purchase services from us.
These Terms of Sale should be read together with our Website Terms and Conditions, Privacy Policy, Cookie Policy, clinical consent forms, treatment-specific information, prescription labels, patient information leaflets, and any additional terms shown to you during the order process.
Hormonal Harmony Clinic is operated by HORMONAL HARMONY CLINIC LONDON LIMITED, a company registered in England and Wales.
Company number: 15739188.
Registered office: Rex Buildings, Alderley Road, Wilmslow, England, SK9 1HY.
Contact email:
Our clinical lead is Dr Ferenc Kovari. Dr Kovari is registered with the General Medical Council and his public doctor register profile can be viewed at: https://www.gmc-uk.org/registrants/6138402.
When we use the words “we”, “us”, “our” or “the Clinic”, we mean HORMONAL HARMONY CLINIC LONDON LIMITED trading as Hormonal Harmony Clinic.
When we need to contact you, we may do so by email, phone, text message, secure message, platform notification or post using the details you have provided. References to “writing” or “written” include email and other electronic communications.
Our services are intended for adults aged 18 or over.
Our services are intended for people who are located in the United Kingdom. We do not guarantee that consultations, diagnostics, prescriptions, medication delivery or treatment services are available outside the UK.
You must provide accurate personal, contact, delivery, payment and medical information. You must not purchase services or medication for someone else unless we have expressly agreed that this is lawful, clinically appropriate and administratively possible.
We may refuse or cancel an order if we cannot verify necessary information, if your location prevents lawful supply, if you are under 18, if we believe the service is clinically unsuitable, or if there is another legal, regulatory, safety or operational reason.
To process an order, book a consultation, assess your suitability for treatment, provide diagnostic services, arrange prescriptions, dispense medication, take payment, deliver products and provide follow-up support, we need to process personal information about you.
This may include identity details, contact details, payment information, medical history, symptoms, medication history, test results, consultation notes, treatment plans and communication records.
Health information is particularly sensitive and is processed in accordance with our Privacy Policy and applicable UK data protection law. By placing an order, you confirm that the information you provide is accurate and that you understand we will use it to assess and provide services safely.
Please read our Privacy Policy before purchasing services from us.
After you place an order or request a service, we may send you an acknowledgement confirming that we have received your request. This acknowledgement does not mean that treatment, medication or a specific service has been clinically approved.
Where your order involves prescription-only medicine, hormonal treatment, diagnostic interpretation or a regulated healthcare decision, a clinician must review your information and decide whether the requested service or treatment is clinically appropriate.
You may be asked to complete questionnaires, provide photographs, attend a telephone or video consultation, supply previous medical records, provide GP information, complete blood tests, confirm measurements, or answer further clinical questions.
If further information is required, your order or treatment pathway may be paused until the information has been provided and reviewed. If you do not provide requested information within a reasonable time, we may decline or close your request and refund any sums that are refundable under these Terms of Sale.
A contract for prescription medication or treatment supply only comes into existence when we confirm that your order has been accepted following clinical approval. Until then, we are not obliged to supply medication or treatment.
If a clinician decides that treatment is not clinically appropriate, we will inform you and will not supply the prescription medication or treatment. Where payment has been taken for a supply that is not approved, we will refund the relevant amount according to these Terms of Sale.
Prescription-only medicines are supplied only where a properly qualified clinician considers them suitable, safe and lawful for you based on the information available at the time of assessment.
Treatment plans shown on our website, in marketing materials or during early discussions are indicative only. They do not guarantee that a particular medicine, dose, formulation, brand, duration, diagnostic pathway or treatment outcome will be provided.
A clinician may refuse, change, pause or stop a treatment plan if your medical information, blood results, symptoms, side effects, risk profile, monitoring compliance, treatment response or other clinical factors make this appropriate.
If a prescription is issued, it may be sent securely to a partner pharmacy or dispensing provider. The dispensing provider may apply its own professional, regulatory and safety obligations before supplying medication.
You must use medication only as directed by the clinician and in accordance with the pharmacy label, patient information leaflet and any written instructions supplied with the medication.
You must not share, sell, transfer, alter, misuse or give prescribed medication to anyone else. Medication supplied to you is for your personal use only.
Some services require blood tests, diagnostic tests or other investigations before treatment can be considered or continued. This is especially important for hormonal, metabolic and prescription-related services.
You agree to complete any required tests within the timeframe and by the method specified by us or the clinician. This may involve attending a partner laboratory, arranging a phlebotomy appointment, using a test kit, or uploading results from an approved provider.
Failure to complete required tests or monitoring may delay, prevent, pause or stop treatment. We may also require repeat testing where results are incomplete, outdated, inconsistent, clinically concerning or affected by sampling issues.
You are responsible for following all test instructions carefully. Incorrect sampling, delayed posting, missed appointments, insufficient samples or failure to follow instructions may mean that the test must be repeated and may lead to additional charges unless the issue was caused by us or our provider.
Diagnostic interpretation is based on the information available at the time. It does not guarantee that treatment will be offered or that a specific diagnosis will be made.
Some treatment services may be offered on a subscription, membership, monthly plan, repeat supply or continuing-care basis. The details of the plan, including price, billing frequency, included services and any minimum term, will be shown to you before you agree to purchase.
Where you subscribe to an ongoing treatment plan, you authorise us or our payment provider to take recurring payments from your chosen payment method according to the plan you select.
Repeat medication supply is always subject to ongoing clinical suitability, required monitoring, payment, stock availability and legal or regulatory requirements. A subscription does not guarantee that medication will continue indefinitely.
We may pause or stop repeat supply if you do not complete required monitoring, fail to respond to clinical questions, experience side effects, provide inaccurate information, do not pay, or if the clinician considers continued treatment unsuitable.
You may cancel a subscription by contacting us. Once we confirm cancellation, no further routine subscription payments should be taken for future undispensed supplies. Payments relating to medication already dispensed, services already provided, appointments already attended or non-refundable clinical work already carried out will not normally be refunded.
We may cancel a subscription or ongoing treatment plan by giving notice to you where we have a clinical, operational, payment, regulatory or safety reason to do so.
Where you order a service or product that does not require prescription approval, we may accept your order and take payment at the time of purchase.
Non-prescription products and non-clinical services remain subject to availability, payment clearance, service capacity and any specific conditions shown during the order process.
Images, descriptions and examples on our website are for general guidance. Packaging, presentation, formulation, branding, availability, service method or minor details may vary, provided the product or service remains materially consistent with its description.
We may decline, cancel or be unable to accept an order where: a clinician decides that treatment is not suitable; you do not provide requested information; required tests are not completed; the product is unavailable; there is an error in price or description; payment fails; delivery cannot be arranged; legal or regulatory requirements prevent supply; or we reasonably believe there is a safety, misuse, fraud or account issue.
If we cannot accept an order and you have already paid for an item or service that will not be supplied, we will refund the relevant amount unless the payment relates to a non-refundable service already performed or another deduction is permitted by law.
Refunds are normally made to the original payment method. Bank and card processing times are outside our control and may take several working days.
When you receive medication or any treatment-related product, you must check it promptly and read all accompanying information before use.
You must follow the prescribing instructions, dispensing label, patient information leaflet, manufacturer guidance and any additional clinical instructions given to you.
You must contact us, the pharmacy, your GP, NHS 111 or emergency services as appropriate if you experience significant side effects, allergic reaction, worsening symptoms or any urgent health concern.
You must not use medication after its expiry date, where packaging is damaged, where labelling appears incorrect, where the product appears tampered with, or where it does not match what you expected. Contact us promptly if you have concerns.
If medication requires particular storage conditions, you are responsible for storing it correctly after delivery.
If you want to change an order, appointment, delivery address, service option, subscription or treatment request, please contact us as soon as possible.
We will tell you whether the change is possible and whether it affects price, timing, clinical assessment, delivery, prescription processing or other terms.
We may not be able to make changes once a consultation has taken place, a clinician has issued a prescription, a pharmacy has begun dispensing, a test kit has been dispatched, a laboratory service has been booked, or medication has been sent for delivery.
If a requested change is not possible, you may have the right to cancel depending on the type of product or service and the stage of processing.
Delivery options, charges and estimated timescales will be shown on our website or during the order process where applicable.
Medication, test kits and other physical items are normally delivered to the UK address you provide. You are responsible for ensuring that the delivery address is accurate, complete and suitable for receiving healthcare-related deliveries.
You agree that delivery may not always require a signature. Depending on the courier and delivery method, parcels may be posted through a letterbox, left in a safe place, left with a neighbour, taken to a delivery depot, or made available for rearranged delivery.
You are responsible for ensuring that children, animals or unauthorised people cannot access delivered medication or test kits. You must arrange a secure delivery address where appropriate.
We are not responsible for delay caused by events outside our reasonable control, including courier disruption, postal delays, weather, strikes, stock issues, regulatory restrictions, customs or onward forwarding arranged by you.
We supply for UK delivery only unless we expressly agree otherwise in writing. We are not responsible for onward transport outside our control.
If delivery fails because no one is available, the address is incorrect, the parcel cannot be delivered, or you do not collect from a delivery location, the courier may provide instructions for rearrangement or collection.
If a parcel is returned to us or the pharmacy because delivery failed, we may contact you for further instructions and may charge reasonable additional delivery or handling costs where the failed delivery was not caused by us.
If we cannot contact you or rearrange delivery within a reasonable time, we may cancel the relevant order. Any refund will take account of products already dispensed, services already provided, delivery costs and any lawful deductions.
If a delivery deadline was essential and you told us this before we accepted your order, you may have the right to cancel if we fail to meet that deadline. Otherwise, we will work with you to set a reasonable new delivery timeframe.
Products become your responsibility once they are delivered to the address you provided, left in accordance with the courier instructions, collected by you, or collected on your behalf.
You own the products once we have accepted your order and received payment in full, subject to any legal or regulatory requirements that apply to prescription-only medicines or pharmacy supply.
We may suspend supply where necessary to deal with clinical concerns, safety issues, missing information, failed payment, technical problems, stock shortages, regulatory changes, pharmacy requirements, test-result concerns, or updates required by law or good clinical practice.
Where reasonably possible, we will tell you if supply is suspended and what information or action is needed to restart it.
If supply is suspended for reasons within our control for more than 30 days, you may contact us to cancel the affected undelivered supply and receive a refund for amounts paid in advance for that undelivered supply.
If you fail to pay when payment is due and do not make payment after a reminder, we may suspend future services, repeat supply and dispatch until payment has been received.
Your cancellation rights depend on the type of product or service purchased and the stage reached in the order process.
Prescription medication: For safety and regulatory reasons, prescription medicines cannot normally be returned or refunded once dispensed. If you have unwanted medication, take it to a local pharmacy for safe disposal.
You may cancel a medicine order before the prescription is issued or before dispensing begins, whichever is earlier. Contact us as soon as possible if you wish to cancel.
Consultations and clinical services: where a consultation, assessment, diagnostic interpretation, clinical review or other professional service has already been performed, the fee for that service will not normally be refundable unless we have failed to provide the service with reasonable care and skill or the law requires a refund.
Diagnostic tests and test kits: cancellation may not be possible once a test kit has been dispatched, a laboratory appointment has been booked, samples have been processed, or laboratory work has started. Refunds will depend on the stage reached and any costs already incurred.
Non-medicinal products: where a product is not a medicine and is not excluded for hygiene, safety or health-protection reasons, you may have a 14-day right to change your mind starting from the day after you receive the product. Returned products must be unused, unopened where applicable, and in their original packaging.
Subscriptions: you may cancel future repeat supply or membership payments by contacting us. Cancellation does not normally create a refund for medication already dispensed, consultations already provided, tests already processed, or services already performed.
To cancel an order, end a subscription or ask about returns, contact us by email at
Please include your name, contact details, order number if available, and a clear explanation of what you wish to cancel or return.
If a return is permitted, we will tell you where to send the product and whether a return label will be provided. You must not send prescription medication back unless we or the dispensing pharmacy specifically instruct you to do so. Unwanted medicines should usually be taken to a local pharmacy for safe disposal.
Where you are responsible for return costs, you must pay those costs. Where the return is required because the product is faulty, incorrectly supplied, or we have made an error, we will normally pay reasonable return costs.
Where a refund is due, we will normally refund you using the original payment method.
Refunds for non-medicinal products may be reduced if the value of the product has been reduced because it has been handled beyond what would be reasonable in a shop, opened, damaged, used, or returned incomplete.
Refunds are not normally available for prescription medication once dispensed, clinical work already carried out, consultations already attended, diagnostic interpretation already completed, laboratory work already started or completed, or other services already provided.
Where a refund is available for a returned non-medicinal product, we will process it within the timeframe required by law after receiving the product back or receiving evidence that it has been sent back.
Card provider and bank processing times may affect when the refund appears in your account.
We may end a contract or cancel future supply if you fail to pay, do not provide requested information, do not complete required monitoring, provide inaccurate or misleading information, misuse our services, behave abusively, create a safety concern, do not allow delivery, or where continued supply is clinically, legally, regulatory or operationally inappropriate.
If we end the contract, we will refund any sums paid in advance for products or services that will not be provided, subject to deductions for services already performed, products already dispensed, delivery costs and reasonable costs we have incurred where permitted by law.
Please contact us promptly if you have a question, complaint or concern about a product, test kit, delivery, consultation, treatment plan, payment, subscription or any other aspect of the service.
We have a legal duty to provide products that conform to the contract and services that are performed with reasonable care and skill.
If a product is faulty, incorrectly supplied, damaged on arrival or materially different from its description, you may have legal rights to a repair, replacement, refund or cancellation depending on the circumstances.
Nothing in these Terms of Sale affects your statutory consumer rights. You can obtain advice about your rights from Citizens Advice or another appropriate consumer advice body.
Prices for products and services are shown on our website or during the order process. Prices include VAT where applicable unless stated otherwise.
We take reasonable care to display accurate prices, but errors can occur. If we discover an error in the price of an item or service you ordered, we will contact you and give you the option to continue at the correct price or cancel.
Payment may be taken by debit card, credit card or another payment method made available by us. Payment processing may be handled by a third-party payment provider.
For one-off purchases, payment may be taken at the time of order or before dispatch or service provision. For prescription-only medicine or treatment requiring clinical approval, payment may be authorised or taken in accordance with the order flow shown to you, but supply remains subject to clinical approval.
For subscriptions or repeat supply, you authorise recurring payments according to the plan you select. If payment fails, we may suspend or stop services until payment is made.
If you believe a payment has been taken incorrectly, please contact us promptly.
Nothing in these Terms of Sale excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of rights that cannot be excluded under consumer law.
Subject to the paragraph above, we are not responsible for loss caused by inaccurate or incomplete information you provide, your failure to follow medical instructions, your failure to complete monitoring, misuse of medication, use of medication by someone other than the patient, or your failure to seek urgent medical help where needed.
We supply products and services for personal and domestic use only. We are not liable for business losses, including loss of profit, loss of business, business interruption or loss of business opportunity.
We are not responsible for loss that was not foreseeable, or for delay or failure caused by events outside our reasonable control.
Subject to any non-excludable legal rights, our maximum liability in relation to an order will not exceed the amount paid by you for the affected product or service.
You agree that we may provide information, notices, order updates, clinical requests, service messages, subscription information and contractual communications electronically.
Electronic communications include email, secure platform messages, text messages, website notices and other digital communications.
This does not affect any statutory rights you have in relation to receiving information in a particular form.
We may transfer our rights and obligations under these Terms of Sale to another organisation, for example if we restructure, sell, transfer or merge part of our business. We will ensure that any transfer does not reduce your statutory rights.
You may not transfer your rights or obligations under these Terms of Sale to another person without our written agreement.
No person other than you and us has the right to enforce these Terms of Sale unless the law provides otherwise.
Each clause operates separately. If any clause is found to be invalid or unenforceable, the remaining clauses will continue to apply.
If we delay enforcing these Terms of Sale, that does not mean we have waived our rights or that we cannot enforce them later.
These Terms of Sale are governed by the laws of England and Wales.
If you live in England or Wales, you can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in Scotland or Northern Ireland respectively.
We encourage you to contact us first if you are unhappy, so that we can try to resolve the matter. You may also be able to use an alternative dispute resolution provider where appropriate.
Questions about these Terms of Sale, orders, cancellations, refunds, subscriptions, complaints or support should be sent to:
HORMONAL HARMONY CLINIC LONDON LIMITED
Rex Buildings, Alderley Road, Wilmslow, England, SK9 1HY
Email:
Doctor register link: https://www.gmc-uk.org/registrants/6138402
Document note: This document is a draft for legal review. Before publication, confirm the final clinical pathway, provider registration position, pharmacy arrangements, laboratory providers, prescription process, refund rules, subscription terms, pricing, cancellation timeframes, complaints process and contact details.
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